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Frequently Asked Questions
1. Where is LotusFate located?
LotusFate is based in Las Vegas, Nevada, USA. We have a global team working remotely from various locations to bring you the best in spiritually charged jewelry.
2. How do I place an order?
Placing an order on our website is simple! Browse our collections, select the items you love, and click "Add to Cart." When you're ready, proceed to checkout and fill in your shipping and payment details to complete your purchase.
3. How long will it take to receive my order?
We aim to fulfill all orders within 2-3 business days, especially for custom-made items like our bracelets. Once shipped, international orders typically take 3-7 business days for delivery, depending on your location. For local deliveries, it may take a few days less.
4. Do you offer free shipping?
Yes, we offer free shipping on all orders over $119 USD.
5. Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email so you can monitor its journey to you.
6. Do you ship internationally?
Absolutely! We offer shipping to most countries worldwide. International shipping rates will vary depending on your location. You’ll be able to see the exact shipping cost during checkout.
7. What should I do if I’ve entered the wrong shipping address?
If you've made an error with your shipping address, please contact us immediately at service@lotusfate.com with your order number. We will try to adjust the address before the order ships. Once the order has been shipped, we are unable to modify the address.
8. Can I return or exchange my item?
Yes! We offer returns and exchanges within 30 days of receiving your order. However, items that are used, opened, or on sale are not eligible for returns or exchanges. Please refer to our Return & Exchange Policy for more details.
9. Are the items on your website handmade?
Yes! At LotusFate, each bracelet is crafted with care and attention to detail. Many of our pieces are handmade, ensuring that every item carries the unique energy it is meant to bring.
10. How can I care for my jewelry?
To keep your LotusFate jewelry in its best condition, avoid contact with water, harsh chemicals, and perfumes. Store your pieces in a dry place, away from direct sunlight, and use a soft cloth to clean them. Regularly check your jewelry for any damage.
11. Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping for all orders. You can choose the gift-wrapping option during checkout for a small additional fee.
12. I have sensitive skin. Can I wear LotusFate jewelry?
Our jewelry is designed to be hypoallergenic, but we always recommend checking the materials used for each piece in case of specific sensitivities. If you have concerns, please contact us, and we’d be happy to help you find the right items for you.
13. What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, and other secure online payment methods.
14. Do you offer any discounts or promotions?
We offer promotions from time to time. Be sure to subscribe to our newsletter and follow us on social media for the latest updates on sales, discounts, and special offers.
15. How can I contact LotusFate for further questions?
We’re here to help! You can reach us via email at service@lotusfate.com, and our team will respond as quickly as possible. You can also check our Contact Us page for other options.
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